Our help desk is available around the clock by phone, chat, or email. You won’t be passed from one person to the next.
You’ll speak with real people who understand your environment, your systems, and your goals. Many of our clients are on a first-name basis with our techs, and we keep it that way intentionally. Our team speaks both English and Spanish, so your staff can communicate clearly and comfortably.
The result is faster answers, fewer repeated issues, and a better experience every time you reach out.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
We can take on tier 1 issues to keep your in-house team focused, or provide senior-level expertise for cybersecurity, infrastructure upgrades, compliance, and other strategic initiatives. You stay in control, and we provide the extra hands and experience exactly where you need them.
Your systems are monitored around the clock. If something unusual happens, such as a failed backup, a slowdown, or a security concern, we take immediate action to resolve it before it disrupts your operations.
If a problem requires hands-on support, we’re ready to show up. For urgent issues within our local coverage area, our team is typically on-site in less than an hour.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
Endpoint detection and response
Patch management for OS and third-party software
Phishing simulation and user training
Email threat protection
Network firewall management
SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
Some technical problems require more than a phone call or screen share. Having an IT partner based in Aventura means hands-on support is always within reach. When critical systems go down or equipment needs attention, our team can be at your location quickly to resolve the issue. Remote-only providers can’t match that kind of speed or presence, especially when time matters most.
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.