Managed IT Services in Medley
Managed IT Services That Actually Deliver
Are you constantly following up on tickets, dealing with the same issues over and over, or wondering whether your data is really protected?
What You Get with BCA’s Managed IT Services in Medley
A reliable help desk can transform the way your staff experiences IT. We provide live support through phone, chat, and email, handled by technicians who are trained to resolve issues quickly and thoroughly. Our team uses a ticketing system that logs every request, tracks patterns, and ensures follow-through. Your employees will never be left wondering if anyone is working on their issue. Bilingual support in English and Spanish ensures that everyone on your team can get help comfortably and efficiently.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
We work hand in hand with internal IT teams to fill the gaps and remove the pressure of handling everything at once. Whether it’s clearing routine tickets, helping with vendor coordination, or supporting a high-impact project like a system migration or cybersecurity audit, we act as a true partner. Your internal team stays in control, and we provide the extra strength where it’s needed most.
Managing your IT should not mean managing a pile of unpredictable invoices. Our services are delivered under a single, consistent monthly rate that includes everything like support, monitoring, on-site service, and strategic consulting. This structure makes it easy to plan your budget without fear of overages or unexpected charges.
We keep your systems under constant observation. Our tools monitor critical infrastructure like servers, firewalls, and backups, and alert our team immediately when something needs attention. This allows us to intervene before an issue turns into downtime. Early detection leads to quicker resolutions and fewer disruptions for your business.
Not every issue can be resolved remotely. Sometimes, a failed device, poor cabling, or network troubleshooting requires an in-person visit. That’s why we maintain a local team that can be deployed quickly to your office. We arrive with the tools, skills, and context to fix the problem on-site and get your operations back on track.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
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Endpoint detection and response
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Patch management for OS and third-party software
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Phishing simulation and user training
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Email threat protection
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Network firewall management
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SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
Your Local IT Service Provider in Medley
Your Local IT Service Provider in Medley
There are moments when your business needs a technician to show up—not just log in. That’s what sets us apart. When your systems are down or your hardware fails, our local presence allows us to act fast and solve the issue in person. You won’t be left waiting or passed off to someone out of state. A local IT provider in Medley gives you that option.
Hear From Our Clients
“They’re reliable. They’re on the forefront of cybersecurity, and they truly look out for us like part of the company.”
Common IT Pain Points & How Managed IT Services Solves Them
Managed IT Services FAQs
Everything you need to know before choosing an IT support partner Medley
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.
BCA IT, Inc.
