Support should be reliable, responsive, and easy to access. Our help desk offers all three. Your team can reach us by phone, email, or chat, and speak with real technicians who understand your systems. We do not rely on generic call centers or scripted responses. Every ticket is tracked from start to finish so nothing gets lost or repeated. Our support is also bilingual in English and Spanish to help your entire workforce communicate clearly and resolve issues faster.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
Internal IT departments are often stretched thin. We step in to help them succeed by handling routine support, filling knowledge gaps, or consulting on complex projects like cybersecurity upgrades or infrastructure improvements. Whether you need backup support or ongoing collaboration, we integrate with your existing team to help everyone perform at their best.
Our monitoring platform tracks the health and performance of your entire IT environment 24 hours a day. We catch early signs of trouble like backup failures, memory overloads, or unauthorized login attempts. By acting quickly, we help stop small issues before they grow into downtime or security incidents.
Some IT problems can only be solved in person. That is why we maintain a local team ready to be dispatched quickly when on-site help is required. Whether it’s fixing a failed device, rewiring your network, or troubleshooting a connectivity issue, our technicians show up with the tools and expertise to resolve the problem at your location.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
Endpoint detection and response
Patch management for OS and third-party software
Phishing simulation and user training
Email threat protection
Network firewall management
SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
Not everything can be handled through a remote screen. When your systems go down or you need hardware repaired, we are nearby and ready to help in person. Our on-site support makes sure you are never left waiting when time matters most. A local IT provider in Miami Beach gives you that option.
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.