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Managed IT Help Desk in Horizon West

Fast, friendly support for users and devices backed by proactive monitoring, clear SLAs, and security-first access.
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CRN Elite 150 2024 badge awarded by The Channel Company. Channel Partners MSP 501 2025 Winner badge. Channel Futures NextGen 101 badge recognizing inclusion in the list for 2021, 2022, and 2023, with the tagline “Leading Channel Partners Forward.” AICPA SOC certification seal for service organizations, with the URL aicpa.org/soc4so displayed in the center. CompTIA Cybersecurity Trustmark badge labeled “In Progress,” representing an ongoing commitment to cybersecurity best practices. Clutch badge for Top Managed IT Providers, awarded for the years 2020–2021 and 2022–2023. Expertise.com badge recognizing Best Managed IT Service Providers in Miami for 2022 and 2023. The Manifest badge for Top 100 Managed Service Providers worldwide, awarded for 2021, 2022, and 2023.

Outsource Your IT Help Desk

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Outsource Your IT Help Desk

  • 4 seconds average call waiting time
  • 94.6% same day resolution
  • English & Spanish

Downtime is expensive, and small issues add up fast. Our Florida-based Managed IT Help Desk gives your users quick access to support through phone, email, and chat, with a strong same-day resolution rate and onsite support when needed.

 

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What’s Included in our Managed IT Help Desk Services

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End-user troubleshooting
Immediate assistance for common technical problems that affect productivity, including device errors, Wi-Fi issues, and printer troubles.
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Microsoft 365 support
Configuration and ongoing troubleshooting for tools used every day, including access issues and data syncing problems.
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New user setup and terminations
Standardized onboarding and offboarding to help employees work productively faster while managing access correctly.
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User access support
Timely support for lockouts and authentication failures, along with assistance managing secure access to systems and applications.
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Vendor coordination
Direct engagement with third party vendors to resolve issues faster and simplify provider interaction.
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Clear, actionable reporting
Unified reporting dashboards that provide visibility into trends, ticket outcomes, and user experience.

Support Channels

Reach Support in the Way That Works Best for Your Team

Phone

Speak with a live technician by calling the main company line. Support is available in English and Spanish.

Email

Send a message by email to automatically open a support ticket.

Teams Chat

Chat directly with technicians via Microsoft Teams for fast troubleshooting and status updates.

Onsite Support When Remote Isn’t Enough

BCA cybersecurity team members gather in a conference room for a meeting, with one team member presenting in front of a screen displaying security software.

Onsite Support When Remote Isn’t Enough

Certain challenges need hands on support due to hardware or network equipment concerns. When remote troubleshooting is not enough, an onsite visit can be scheduled to keep teams productive. We have offices in Miami, Tampa, and Orlando, and we support businesses throughout all of Florida, so you can get onsite help wherever you operate.

 

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Stop Waiting on IT

Business owners tell us the same two things: their IT provider is slow to respond, and issues keep coming back.
Two men in safety vests have a discussion while walking through a tire warehouse, highlighting an on-site client visit in an industrial setting.
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Quick Help When It Matters. Real Fixes That Last.

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We support your users with a responsive help desk and a proactive approach that reduces repeat problems over time. You get an IT partner who prioritizes your operations, takes ownership, and earns trust through integrity and consistency.

Benefits of Partnering with an
MSP for Help Desk Support

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1

Faster resolutions and less downtime

Centralized IT support provides employees with one place for help, resolving issues quickly through a structured help desk process. The result is a smoother daily experience with fewer disruptions.

2

Predictable costs and simpler budgeting

Help desk support is bundled into a monthly Managed IT Services model that removes billing surprises and simplifies budgeting. As your organization grows, support expands with your environment.

3

Proactive IT and security that reduces business risk

Proactive monitoring supported by standardization and security first practices helps reduce risk before issues affect users.

Managed IT Help Desk, Included With Managed IT Services

Two BCA team members participate in a meeting, one taking notes while the other works on a laptop, seated across from a colleague.

Managed IT Help Desk, Included With Managed IT Services

  • 30+ years in business
  • SOC 2 Type 2 Certified
  • CompTIA Cybersecurity Certified

Our IT help desk is not a standalone add-on. It is built into our Managed IT Services package, so your users get fast, consistent support while we proactively manage and improve the technology behind the scenes. This approach reduces repeat issues, improves the day-to-day user experience, and gives you predictable coverage and accountability under one agreement.

 

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Help Desk and Managed IT FAQs

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What is the difference between an IT help desk and Managed IT Services?

An IT help desk focuses on resolving user issues and requests. Managed IT Services includes help desk support plus proactive management of your environment, like monitoring, maintenance, security best practices, and ongoing improvement. When you partner with an MSP, help desk support is typically delivered as part of a Managed IT Services agreement.

What types of businesses do you support?

We support businesses of all sizes and industries. Our approach is designed to scale, whether you have a small team, multiple locations, or a growing remote workforce.

How do employees contact support?

Users can reach support by phone using our main company line, by email to create a ticket, or through chat in Microsoft Teams. This makes it easy for your team to get help in the moment, without friction.

Do you provide onsite support?

Yes. Remote support solves most issues quickly, but we can dispatch onsite support when hands-on help is needed for things like hardware, network equipment, new setups, and office changes.

Can you support multiple locations and remote employees?

Yes. We support multi-site organizations and remote teams with a mix of remote help desk support and onsite service options when needed.

BCA IT team gathered in a modern glass-walled conference room, attentively viewing a presentation on a large screen. The team is seated around a table with laptops open, engaged in discussion, with a view of the cityscape through large windows in the background.

BCA IT, Inc.

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Servicing businesses since 1990
Award winning Top 501 Managed IT Provider, 
Top MSP in Clutch and Expertise
Servicing locations across the United States