Our help desk can be reached by phone, email, or chat whenever your team needs assistance. We do not transfer you between agents. You work with knowledgeable technicians who understand your systems and business objectives. Many clients know our staff by name, and that personal service is by design. Support is available in English and Spanish for clear communication and quick resolution.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
If you already have an internal IT team, we work alongside them by managing tier 1 tickets so they can focus on higher value initiatives. We provide compliance, cybersecurity, and infrastructure support while your team stays in control.
Constant oversight of networks, servers, and backups allows us to identify problems before they escalate. If backups fail, servers lag, or unusual activity appears, action is taken fast. This proactive approach minimizes downtime and supports smooth operations.
If an issue cannot be fixed remotely, our technicians come onsite to your location. Whether it is hardware trouble, network downtime, or an urgent need, reliable onsite support is delivered. Being local means most emergencies are handled within an hour.
As providers of Managed Cloud Services in Apollo Beach, we handle Microsoft 365, Google Workspace, Azure, and cloud file sharing to migrate, manage, and secure your cloud.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
Endpoint detection and response
Patch management for OS and third-party software
Phishing simulation and user training
Email threat protection
Network firewall management
SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
Some system outages cannot be resolved remotely. With a local team in place, our technicians can respond onsite at your office quickly. From fixing servers to addressing urgent connectivity problems, help is available when needed. A local IT provider in Apollo Beach gives you that option.
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.