Small Business IT Support
You Shouldn’t Have to Chase Your IT Provider
When someone needs you, they need you.
Things just get band-aided
Everything funnels through me.
We need someone to tell us what we’re not doing.
IT Support for a Fixed Monthly Fee. No Surprise Charges.
Fully Managed IT Support
Fully Managed IT Support
- Fixed Monthly Fee
- English and Spanish speaking technicians
- Family-owned and operated MSP
- Offices in Miami, Tampa, and Orlando
If you do not have an IT department, technology problems often fall on an owner, office manager, or operations employee. With Managed IT, we take responsibility for employee support, systems, security, vendors, and technology planning so you are no longer the person everyone turns to when something stops working.
Best for businesses without internal IT staff or where a non-technical employee has become the unofficial IT person.
Co-Managed IT Support
Co-Managed IT Support
- Extend your internal IT team without adding another full-time hire
- True 24/7 coverage
- Free your internal team to focus on strategic projects
- Escalate complex issues to experienced specialists
Co-Managed IT extends your internal team with additional coverage, specialized expertise, after-hours support, and a clear escalation path. BCA works alongside your IT staff so routine requests, complex problems, and important projects do not depend on one person.
Best for businesses with an IT employee or small team that needs more capacity, coverage, or specialized support.
Small Business IT Support That Owns the Outcome
A ticket should not be considered finished until the problem is solved and your employee can get back to work.
Schedule Discovery CallGet the Right Help, Faster
Employees reach a knowledgeable technician who can understand the problem, take action, and bring in the right specialist when escalation is needed.
Solve the Cause, Not Just the Symptom
When an issue keeps coming back, we investigate why it is happening and fix the underlying problem instead of applying another temporary workaround.
Know Who Owns the Next Step
You receive clear updates about what is happening, who is handling it, and what comes next. You do not have to chase ticket statuses or coordinate multiple vendors yourself.
Stay Ahead of Risks and IT Needs
We identify missing protections, aging equipment, capacity concerns, and future technology needs early, then give you a clear plan before they become urgent problems.
What Is Included in Our Small Business IT Support?
One accountable IT partner for the daily support, protection, and planning your business needs all for a fixed monthly fee.
24/7 Help Desk and Onsite Support
Devices, Networks, and Business Software
Employee Onboarding and Offboarding
Microsoft 365 Management
Cybersecurity, Monitoring, and Backups
IT Planning and Vendor Management
Hear from Our Clients in Your Industry
Small Business IT Support FAQs
BCA’s small business IT support includes employee assistance, device and network management, Microsoft 365 administration, system maintenance, monitoring, patching, cybersecurity, backups, vendor coordination, and IT planning. Remote support is available 24/7, with onsite support during regular business hours when needed. Employee onboarding and offboarding are also included.
During regular business hours, our average response time is approximately 20 to 25 minutes. After-hours support is available 24/7, with responses typically within one hour. Urgent requests can be escalated by phone, and each ticket is assigned to a technician with the experience needed to move it toward resolution.
Yes. BCA’s co-managed IT model extends your existing team with 24/7 coverage, escalation support, senior engineering expertise, monitoring, cybersecurity, backups, and strategic guidance. Your internal staff can continue handling the responsibilities that make sense for your business while BCA fills coverage and knowledge gaps. This gives your team more time for strategic initiatives instead of leaving one person responsible for every issue.
Yes. Cybersecurity and backups are built into BCA’s managed IT support. Coverage can include endpoint and email protection, patching, 24/7 security monitoring, automated response, Microsoft 365 backups, server backups, offsite retention, and recovery planning.
BCA coordinates the transition with your current provider to reduce disruption and protect access to critical systems. We manage credentials, management agents, system documentation, backups, monitoring, and security controls. The timeline depends on the size and complexity of your environment, but responsibilities and service scope are established upfront. Onboarding is then phased carefully so employees can continue working throughout the change.
BCA IT, Inc.
