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Managed IT Help Desk in Windermere

Fast, friendly support for users and devices backed by proactive monitoring, clear SLAs, and security-first access.
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CRN Elite 150 2024 badge awarded by The Channel Company. Channel Partners MSP 501 2025 Winner badge. Channel Futures NextGen 101 badge recognizing inclusion in the list for 2021, 2022, and 2023, with the tagline “Leading Channel Partners Forward.” AICPA SOC certification seal for service organizations, with the URL aicpa.org/soc4so displayed in the center. CompTIA Cybersecurity Trustmark badge labeled “In Progress,” representing an ongoing commitment to cybersecurity best practices. Clutch badge for Top Managed IT Providers, awarded for the years 2020–2021 and 2022–2023. Expertise.com badge recognizing Best Managed IT Service Providers in Miami for 2022 and 2023. The Manifest badge for Top 100 Managed Service Providers worldwide, awarded for 2021, 2022, and 2023.

Outsource Your IT Help Desk

A focused IT support technician at BCA works at his desk with a headset on, engaging with clients via a digital help desk platform.

Outsource Your IT Help Desk

  • 4 seconds average call waiting time
  • 94.6% same day resolution
  • English & Spanish

Downtime is expensive, and small issues add up fast. Our Florida-based Managed IT Help Desk gives your users quick access to support through phone, email, and chat, with a strong same-day resolution rate and onsite support when needed.

 

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What’s Included in our Managed IT Help Desk Services

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End-user troubleshooting
Efficient assistance for common daily problems that slow productivity, including device errors, Wi-Fi problems, and printer troubles.
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Microsoft 365 support
End to end setup and troubleshooting support for everyday tools, including assistance with access issues and data syncing problems.
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New user setup and terminations
Well organized onboarding and offboarding that helps employees become productive quickly and maintains access accuracy.
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User access support
Reliable recovery from authentication problems and lockouts, paired with help managing secure access to systems and applications.
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Vendor coordination
Centralized coordination with third party vendors to resolve issues efficiently and limit provider handoffs.
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Clear, actionable reporting
Reporting dashboards focused on monitoring trends, ticket outcomes, and user experience.

Support Channels

Reach Support in the Way That Works Best for Your Team

Phone

Connect with a live technician through the main company line. Help is available in English and Spanish.

Email

Send a message by email to automatically open a support ticket.

Teams Chat

Use Teams chat to connect with technicians for quick troubleshooting and updates.

Onsite Support When Remote Isn’t Enough

BCA technician assisting a warehouse employee with computer software at a workstation, with organized inventory shelves in the background.

Onsite Support When Remote Isn’t Enough

Hands on support is sometimes necessary for issues involving hardware or network equipment. When remote troubleshooting does not resolve the problem, onsite assistance can be scheduled. We have offices in Miami, Tampa, and Orlando, and we support businesses throughout all of Florida, so you can get onsite help wherever you operate.

 

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Stop Waiting on IT

Business owners tell us the same two things: their IT provider is slow to respond, and issues keep coming back.
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Quick Help When It Matters. Real Fixes That Last.

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We support your users with a responsive help desk and a proactive approach that reduces repeat problems over time. You get an IT partner who prioritizes your operations, takes ownership, and earns trust through integrity and consistency.

Benefits of Partnering with an
MSP for Help Desk Support

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1

Faster resolutions and less downtime

A unified IT support point helps employees get issues resolved quickly through a structured help desk process. This approach reduces downtime and repeat problems.

2

Predictable costs and simpler budgeting

A predictable monthly Managed IT Services model bundles help desk services to eliminate surprise invoices and ease budgeting. As your organization grows, support scales with your environment.

3

Proactive IT and security that reduces business risk

Continuous monitoring and standardized processes guided by security first practices help prevent issues and reduce risk across daily operations.

Managed IT Help Desk, Included With Managed IT Services

The BCA team gathers around a conference table for a collaborative meeting, with laptops and notebooks open as they discuss managed IT services and cybersecurity.

Managed IT Help Desk, Included With Managed IT Services

  • 30+ years in business
  • SOC 2 Type 2 Certified
  • CompTIA Cybersecurity Certified

Our IT help desk is not a standalone add-on. It is built into our Managed IT Services package, so your users get fast, consistent support while we proactively manage and improve the technology behind the scenes. This approach reduces repeat issues, improves the day-to-day user experience, and gives you predictable coverage and accountability under one agreement.

 

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Help Desk and Managed IT FAQs

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What is the difference between an IT help desk and Managed IT Services?

An IT help desk focuses on resolving user issues and requests. Managed IT Services includes help desk support plus proactive management of your environment, like monitoring, maintenance, security best practices, and ongoing improvement. When you partner with an MSP, help desk support is typically delivered as part of a Managed IT Services agreement.

What types of businesses do you support?

We support businesses of all sizes and industries. Our approach is designed to scale, whether you have a small team, multiple locations, or a growing remote workforce.

How do employees contact support?

Users can reach support by phone using our main company line, by email to create a ticket, or through chat in Microsoft Teams. This makes it easy for your team to get help in the moment, without friction.

Do you provide onsite support?

Yes. Remote support solves most issues quickly, but we can dispatch onsite support when hands-on help is needed for things like hardware, network equipment, new setups, and office changes.

Can you support multiple locations and remote employees?

Yes. We support multi-site organizations and remote teams with a mix of remote help desk support and onsite service options when needed.

BCA IT team gathered in a modern glass-walled conference room, attentively viewing a presentation on a large screen. The team is seated around a table with laptops open, engaged in discussion, with a view of the cityscape through large windows in the background.

BCA IT, Inc.

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Servicing businesses since 1990
Award winning Top 501 Managed IT Provider, 
Top MSP in Clutch and Expertise
Servicing locations across the United States