Support is accessible by phone, email, or chat anytime assistance is needed. Requests are not shuffled between agents. Instead, your team connects with experienced technicians familiar with your environment and objectives. Many clients build direct relationships with our staff by design. Bilingual support in English and Spanish ensures smooth communication and quick answers.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
Already have an IT department? We support internal teams by managing tier 1 tickets, allowing your staff to prioritize strategic initiatives and growth. From compliance and security guidance to infrastructure upgrades, we cover gaps without taking control away.
Your network, servers, and backups are closely monitored to prevent interruptions. Whether a server performance issue, backup failure, or unusual activity occurs, we act quickly to resolve it. Proactive IT support helps keep your business running efficiently.
If an issue cannot be resolved remotely, our technicians are dispatched to your site. From hardware breakdowns to network outages and other urgent needs, onsite support is delivered quickly. Local presence allows emergency response within about an hour.
As providers of Managed Cloud Services in Alafaya, we handle Microsoft 365, Google Workspace, Azure, and cloud file sharing to migrate, manage, and secure your cloud.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
Endpoint detection and response
Patch management for OS and third-party software
Phishing simulation and user training
Email threat protection
Network firewall management
SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
IT disruptions can demand immediate onsite attention beyond remote troubleshooting. Our nearby team responds quickly to your location. From server repairs to critical network issues, technicians arrive when support is most urgent. A local IT provider in Alafaya gives you that option.
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.