You can reach our help desk by phone, email, or chat whenever support is required. We do not move you between agents. You work with experienced technicians who understand your systems and business goals. Many clients know our team personally, and that approach is intentional. Support is available in English and Spanish to ensure clear communication and fast resolution.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
If your business already has IT staff, we complement their efforts by managing tier 1 tickets. We provide added support across compliance, cybersecurity, and infrastructure while keeping your in house team in charge.
We provide continuous monitoring across networks, servers, and backups to catch issues early. If backups fail, servers slow, or unexpected activity appears, we act fast. This proactive support reduces downtime and maintains smooth operations.
If remote support is not sufficient, our team provides onsite assistance at your location. From hardware failures to network outages and urgent situations, reliable help is delivered quickly. Our local team allows most emergencies to be addressed within an hour.
As providers of Managed Cloud Services in Carrollwood, we handle Microsoft 365, Google Workspace, Azure, and cloud file sharing to migrate, manage, and secure your cloud.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
Endpoint detection and response
Patch management for OS and third-party software
Phishing simulation and user training
Email threat protection
Network firewall management
SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
System outages sometimes require hands on support. With a local team, our technicians can reach your office quickly. From resolving server issues to urgent connectivity problems, support is available when needed. A local IT provider in Carrollwood gives you that option.
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.