Help desk support is available by phone, email, or chat whenever issues come up. We do not rotate you through different agents. You work one on one with knowledgeable technicians who understand your systems and business goals. Many clients know our team by name, and that personal approach is intentional. Support is provided in English and Spanish for clear communication.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
When you have an in house IT team, we work as an extension by handling tier 1 tickets. We help with compliance, cybersecurity, and infrastructure improvements while your team stays in control.
By continuously watching networks, servers, and backups, we identify issues early. When backups fail, servers experience lag, or unexpected activity appears, action is taken fast. This proactive support helps keep operations running smoothly.
Some problems demand onsite attention. When that happens, our team responds at your location to handle hardware issues, network outages, or urgent needs. Our local presence allows most emergencies to be addressed within an hour.
As providers of Managed Cloud Services in Davis Island, we handle Microsoft 365, Google Workspace, Azure, and cloud file sharing to migrate, manage, and secure your cloud.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
Endpoint detection and response
Patch management for OS and third-party software
Phishing simulation and user training
Email threat protection
Network firewall management
SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
When system outages occur, remote support may fall short. Because our team is local, technicians can be onsite at your office quickly. From server troubleshooting to urgent connectivity issues, help is available when needed. A local IT provider in Davis Island gives you that option.
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.