Your staff can reach the help desk by phone, email, or chat whenever support is required. We focus on continuity instead of moving tickets between agents. Real technicians who understand your systems and goals provide assistance. Many clients are on a first name basis with our team on purpose. Bilingual support in English and Spanish removes communication barriers.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
Have an in house IT department? We support internal teams by managing tier 1 tickets, allowing your staff to prioritize strategic initiatives. From cybersecurity guidance and compliance support to infrastructure improvements, we cover what is needed without taking control.
We keep constant watch over networks, servers, and backups to identify problems early. When backups fail, servers lag, or suspicious activity is detected, action is taken fast. This proactive support minimizes downtime and supports smooth operations.
If an issue cannot be resolved remotely, our team comes to you. From hardware breakdowns to network outages and other urgent situations, technicians deliver dependable onsite assistance. Local coverage means most emergencies are handled within an hour.
As providers of Managed Cloud Services in Lake Buena Vista, we handle Microsoft 365, Google Workspace, Azure, and cloud file sharing to migrate, manage, and secure your cloud.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
Endpoint detection and response
Patch management for OS and third-party software
Phishing simulation and user training
Email threat protection
Network firewall management
SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
Remote support is not always enough during system outages. Our local team can be onsite at your office quickly. Whether fixing a server on-site or resolving a major connectivity problem, technicians respond when needed. A local IT provider in Lake Buena Vista gives you that option.
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.