Employees can contact the help desk by phone, email, or chat at any time. We prioritize consistent support rather than repeated transfers. Technicians who understand your systems and goals provide direct assistance. Many clients recognize our team by name intentionally. English and Spanish support allows clear communication.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
Already staffed with internal IT? We complement your team by handling tier 1 tickets, freeing your staff to focus on strategy and business goals. From cybersecurity and compliance to infrastructure upgrades, we provide coverage while your team remains in control.
Our team actively monitors critical systems like networks, servers, and backups to stop issues before impact. If a backup fails, a server slows, or unexpected activity is found, we respond immediately. This proactive approach limits downtime and maintains stability.
If remote troubleshooting does not fully fix the issue, technicians are dispatched to your site. From hardware problems to network outages and urgent concerns, onsite assistance is delivered quickly. Local presence allows most emergencies to be handled within an hour.
As providers of Managed Cloud Services in Meadow Woods, we handle Microsoft 365, Google Workspace, Azure, and cloud file sharing to migrate, manage, and secure your cloud.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
Endpoint detection and response
Patch management for OS and third-party software
Phishing simulation and user training
Email threat protection
Network firewall management
SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
Relying only on remote support can fall short during serious system issues. With technicians close by, on-site help is delivered quickly. From hands-on server repairs to critical connectivity problems, assistance arrives fast. A local IT provider in Meadow Woods gives you that option.
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.