When an issue comes up, your staff should feel confident that support is only a quick message away. Our help desk is staffed by trained technicians who respond quickly and stay with the issue until it’s resolved. We make it easy for your team to reach us and ensure they speak with someone who understands their environment. English and Spanish support is available to make communication smooth and effective.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
Many of our clients have internal IT teams but still need extra help. We provide that backup without taking over. Whether it’s ticket overflow, coverage during absences, or assistance on major rollouts, we plug into your existing workflow. You stay in the driver’s seat, and we bring in the extra support that makes a difference.
We monitor your systems in real time to catch signs of trouble before they escalate. From unusual login attempts to failed updates or system slowdowns, our alerts let us respond before your users even notice there’s a problem. That kind of early intervention keeps your business running without interruption.
Remote tools solve a lot of problems, but not all of them. That’s why our team is ready to be onsite when needed. Whether it’s setting up new hardware, troubleshooting a network issue, or handling a critical system failure, we’ll be there quickly and prepared to get everything back on track.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
Endpoint detection and response
Patch management for OS and third-party software
Phishing simulation and user training
Email threat protection
Network firewall management
SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
When your business depends on fast response, you need a partner who can show up in person. Our team is local and equipped to deliver hands-on support when a remote session just won’t cut it. You’re not depending on someone from another city. You’re getting help that shows up ready to fix the issue right away. A local IT provider in Miami Springs gives you that option.
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.