Help desk assistance is accessible via phone, email, or chat whenever employees need support. Requests stay with knowledgeable technicians rather than moving between agents. Those technicians understand your systems and business priorities. Many clients know our team by name on purpose. Support is offered in English and Spanish.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
Partnering with an internal IT team? We manage tier 1 support so your staff can prioritize higher value initiatives and growth. From compliance and security expertise to infrastructure upgrades, we cover gaps while your team leads.
Your network, servers, and backups are monitored to identify issues early and avoid interruptions. Whether dealing with slow performance, failed backups, or unusual activity, problems are resolved quickly. Proactive IT care keeps operations running smoothly.
When remote support cannot resolve the issue, onsite assistance is available at your location. Hardware problems, network outages, and urgent issues are handled quickly. Local presence allows most emergency calls to be addressed within an hour.
As providers of Managed Cloud Services in Sanford, we handle Microsoft 365, Google Workspace, Azure, and cloud file sharing to migrate, manage, and secure your cloud.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
Endpoint detection and response
Patch management for OS and third-party software
Phishing simulation and user training
Email threat protection
Network firewall management
SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
During system outages, remote support is not always sufficient. Our local team is able to arrive at your office quickly. Whether addressing server issues or critical connectivity problems, technicians respond promptly. A local IT provider in Sanford gives you that option.
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.