Help desk support can be reached through phone, email, or chat whenever employees need assistance. Tickets are not passed around between agents. Skilled technicians familiar with your environment assist directly. Many clients recognize our team by name by design. Support is available in English and Spanish.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
Have internal IT resources already? We complement your team by taking on tier 1 support so they can focus on higher level goals. From security and compliance expertise to infrastructure upgrades, we provide support while your team remains in control.
Active monitoring of networks, servers, and backups helps reduce interruptions. If a server lags, a backup fails, or unexpected activity occurs, the issue is addressed promptly. Proactive IT care supports consistent operations.
If remote troubleshooting falls short, technicians respond onsite at your location. From hardware failures to network outages and critical issues, support is dependable. Local coverage allows emergency calls to be handled within an hour.
As providers of Managed Cloud Services in St.Cloud, we handle Microsoft 365, Google Workspace, Azure, and cloud file sharing to migrate, manage, and secure your cloud.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
Endpoint detection and response
Patch management for OS and third-party software
Phishing simulation and user training
Email threat protection
Network firewall management
SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
In the event of system outages, remote support is not always enough. Our nearby team allows for quick onsite response at your office. From server fixes to serious connectivity issues, technicians respond promptly. A local IT provider in St.Cloud gives you that option.
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.