Assistance is available by phone, email, or chat whenever employees need help. Requests are not shuffled between agents. Technicians who know your systems and business goals provide direct support. Many clients develop personal relationships with our team intentionally. English and Spanish support is provided.
Already have internal IT staff? We’re here to support, not replace. A Co-Managed IT partnership allows us to work alongside your existing team to fill in the gaps.
Working with your own IT staff? We handle tier 1 support to help your team concentrate on strategic initiatives and growth. From compliance and security expertise to infrastructure upgrades, we support gaps without taking control.
Your network, servers, and backups are watched closely to catch issues early. When performance problems, backup failures, or unusual activity arise, quick action is taken. Proactive IT care keeps systems running smoothly.
When remote support is insufficient, onsite service is available at your location. Whether dealing with hardware problems, network outages, or urgent issues, technicians act quickly. Local teams typically handle emergencies within an hour.
As providers of Managed Cloud Services in Windermere, we handle Microsoft 365, Google Workspace, Azure, and cloud file sharing to migrate, manage, and secure your cloud.
Security is built in, not bolted on. Our Managed Cybersecurity stack includes:
Endpoint detection and response
Patch management for OS and third-party software
Phishing simulation and user training
Email threat protection
Network firewall management
SIEM & 24/7 threat monitoring
Whether you’re in healthcare, finance, legal, or another regulated industry, we help you stay compliant with HIPAA, PCI, SOC 2, ISO, and other frameworks with our Managed Compliance as a Service.
System outages can demand onsite help beyond remote support. With a local team, technicians can reach your office quickly. Whether repairing servers or resolving major connectivity problems, support is available when needed. A local IT provider in Windermere gives you that option.
Managed IT service refers to outsourcing the responsibility for maintaining, monitoring, and supporting a business’s technology infrastructure. A managed service provider (MSP) handles everything from help desk support to cybersecurity, backups, cloud services, and strategic IT planning.
Pricing varies based on the size of your organization, the number of devices, and the services included. At BCA, we offer fixed monthly pricing with no hidden fees. You’ll know exactly what you’re paying and what’s covered, so you can budget with confidence.
We monitor backups daily and respond immediately if a job fails or doesn’t complete properly. In addition to alerting and remediation, we regularly test restores to confirm everything is recoverable in the event of an outage or disaster.
We work with clients in healthcare, legal, finance, and other regulated industries to ensure systems meet compliance requirements. This includes managing endpoint protection, patching, access controls, backup retention, and audit-ready reporting.